FAQ

We are so grateful that you shop with Announce Divinely! Below, we have listed a few questions and answers that will help you navigate your experience. If your question is not listed below, please contact our Customer Happiness team at info@announcedivinely.com. 

CAN I RETURN MY ITEMS?

Returns and exchanges are not accepted. If you would like to cancel your order, please contact us immediately. If your order has been processed, it cannot be cancelled. Please contact us at info@announcedivinely.com for more information.

CAN I CHANGE MY ORDER?

We can honor any order change as long as your order has not shipped. Please contact us AS SOON AS POSSIBLE to request a change. This includes changing your shipping address as well. We will do everything we can to assist you. Please email us at info@announcedivinely.com. 

CAN I REQUEST CUSTOMIZATION ON ITEMS?

If customization is available for a product, it is listed on that item's page. However, customization is available on cards, but there is a minimum purchase of 25 of that customized item, and special pricing is available for this large purchase. 

DO YOU OFFER EXPEDITED SHIPPING?

Yes, we do. You can select your shipping options at checkout.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

Typical processing time is 1-5 business days. If you have requested a custom order or fairly large order, more time may be allotted. This may also apply during peak seasons. If you need your items by a certain date, please contact us prior to purchase. Please contact our Customer Happiness Team at info@announcedivinely.com for specific timelines for your order. 

MY ORDER HAS SHIPPED, YET I STILL HAVEN'T RECEIVED IT.

We absolutely love our mail carriers; however, once we hand over your package, we no longer control the shipping process. We monitor the tracking on all of our orders, but please email us at info@announcedivinely.com if you have any questions about your order. If you need to file a claim, we are more than happy to provide you with any information you may need. 

DO YOU DO WHOLESALE?

Wholesale is the best kind of party! We definitely offer our products for wholesale. Visit this page for all the deets. 

CAN I CREATE A CUSTOM CONFETTI MIX?

How did you know that was our fave thing to do? Yes! Send us a message with more details about your custom mix. We can incorporate logos, names, numbers, and any color. You can even send us a photo and we can match it! Custom mixes are priced differently, but we'll talk about that when we get your details. 

CAN I GET SOME FUN IN MY INBOX?

That's a definite Y-E-S! Simply click here and provide your email address.